What’s in a Name? Meet Unitech.support

Since 2007, I have spelled pickunitech.com more times than I can remember. Like many people, when we began our company we worked with what was available, and in the .com world, with limited creativity on my part, it was the best I could do.  We are used to it now, and it has certainly served us well, but when the opportunity presented itself to reserve unitech.support we finally had the name that best describes what we do.

Unitech is all about support. We want to provide you the best service and support possible for the lifespan of your business and its associated needs, no matter what those needs are. If the needs of your business change and newer platforms will better serve you, we will present those options to you at the right time. But the heartbeat of everything we do is the support we provide. So… over the next few months you will be invited to contact us at our new unitech.support domain, or you can continue to use pickunitech.com if you prefer. Either way, we look forward to continuing to support you and your business as long as you allow us to be part of your organization.



Blog About a Dog – Meet Pippin

So today I am leaving the world of Unitech… sort of… and introducing you to Pippin and Medical Animals in Need. I say ‘sort of’ leaving Unitech, because anyone who has visited our office knows there are usually dogs there, and often they are foster pups from an organization that deserves all the publicity it can get – Medical Animals in Need, or MAIN. When we can, we foster a dog who needs time to heal from an illness or injury, most often due to neglect, and help them get ready for a forever family. MAIN is a completely volunteer organization, and does a wonderful job saving dogs from certain euthanasia. We met these people when we adopted our Snappy; you can see her story here: Sapphire, an inspirational rescue.

Pippin was recently featured on the local news. This gives an idea of of what these dogs go through and the commitment of the people that piece them back together. It takes a committed team to make this happen. It starts with the shelter staff who reach out to MAIN, the volunteers who make the rescue happen, the committed veterinarians and vet techs at Bethany Animal Hospital who piece these poor pups together and work with them until their adoptable, and the families who foster them. But the ending is the best part – a family gets to welcome one of these dogs into their home.





Pippin and Snappy

Pippin and Snappy


You have a data backup plan – But what about phones??

I have been working on phones since 1976. Yep, that is a very long time. And while I think Avaya phone equipment is the most reliable phone equipment I have ever seen, it does, on occasion, fail. And then what? We fix it or replace it. And the single biggest hurdle between your business and restoring its communication to the world is that information that was lost when the failure occurred. To eliminate this hurdle we have developed a plan to store data for three of the most commonly used phone systems: The Avaya Partner, the Merlin Legend/Merlin Magix, and the IP Office.

Each plan is a little different, as each system stores data differently, but the basics are the same. We will obtain a copy of your existing system configuration, store a copy in our office, and return it to you in the event of a failure that causes a loss of this data. We will also verify the administrative passwords that allow access to this information and to your voice mail, and include this information in the backup data that is provided to you if the system uses passwords. IP Office and Merlin Legend/Magix data is pulled electronically in a configuration file. Both systems require management software to retrieve this data. Partner ACS data is stored on a backup/restore card, which is inserted into a replacement system for retrieval.

Where the data is electronic, we will both store a copy at our office and return a copy to you on a flash drive. In addition to the backup, the flash drive contains programming and administrative information for the telephone system and handsets. If your system utilizes paper labels for the handsets, we will also include a software package that will allow you to generate labels for your phones should they need replaced or updated. We can also sell you the labels. With the Partner, where the data is a media card, we can either store it for you or you can store it on site. We will provide a flash drive in addition to the backup and restore card that contains the same system-specific information as the other systems, including the label generation software for handsets.

When the unexpected occurs, and your data is lost, in most cases the programming information can be uploaded to a replacement processor. If a decision is made to install a new Avaya system, we can pull the information from the storage media and input it into a new system, making any programming changes along the way as needed. This simple plan will save you hours, or possibly days, getting you back up and running as quickly as possible.

IP Office Users Guide Updates

IP Office Users Guide Updates: We are slowly adding more and more user guides to our site. The IP Office Digital Handset sections are completed, and the IP handsets are being added this week. In the interim, if there are guides you need that are not linked, you can either call our office or select the link for the IP Office Knowledge Base at the bottom of the page. When you reach that page, choose user’s guides from the left-hand side. The quick reference guides are listed by name. Full user guides are listed under the “PDF Manuals” link.

The next step will be to connect you to You Tube videos that explain some of the common programming options and show how to use the basic handsets and features. We look forward to adding that next layer of education and hope you continue to visit our site and consider it your top resource for information on the Avaya phone systems for small and medium size businesses. IP Office User Guide Updates IP Office User Guide Updates IP Office User Guide



IP Office Knowledge Base


IP Office R9.1 Details

With the latest release of the IP Office, the R9.1, platform delivery options have expanded. You now have the options of an on-site single appliance, server edition for larger locations, or a cloud-based IP Office solution for those who want the features of the highly desirable system without the overhead of hardware and management. Check the links for the brochures below to see an overview of the system options available and the end user profiles. If you are looking for a new system nothing is better than the IP Office or if you would like to explore the new features available via an upgrade to your existing IP Office please feel free to contact us.

IP Office R9.1 System Overview

IPO 9_1 System Fact Sheet

IPR R9_1 User Fact Sheet