Users Guides and System Info


IP Office

Merlin/Legend/Magix            Merlin 820/Merlin Plus

Spirit                                     Nortel



Helpful Videos

you tube logo Coming soon! Links to the Avaya ‘feature of the day’ for IP Office, programming videos on the most used features of the Partner ACS, and invitations to Webinars hosted by our vendor partners.

Support/Documentation Support/Documentation

Manufacturer/Vendor Links

Image Many manufacturers publish information that makes it easier to manage and/or understand your telephone system and its accessories. Questions ranging from how do I update my on-hold message to what headsets work with my phone can be researched from these sites.

SupOnce again need more words so if it is to be it is up to me if it is to be it is up to meport/documentation Support/Documentation

Q & A

UNITECH_logo Have a question about your phone system or infrastructure you would like answered? Email service@pickunitech.com and we will send you an answer if we have one. We will also publish the most frequent questions and answers so they can become a resource to others. Or visit one of our favorite sites via the links below. The IP Office Knowledge Base is Avaya’s leading source of information for its flagship product, the IP Office, and its associated handsets and software. Tek-Tips is our favorite technical forum for answers to questions on the IP Office, Partner ACS, Merlin Magix, Definity, G3, and other non-Avaya products. Avaya’s support site contains documentation on virtually every Avaya and Nortel product in production, including legacy Lucent/AT&T products such as the Spirit and Merlin product families.

IP Office Knowledge Base


Avaya Support

Once again need more words so if it is to be it is up to me if it is to be it is up to me

Leave a reply